Water Quality Warranties & Guarantees

Understanding the two types of coverage

Water treatment equipment, including softeners, reverse osmosis systems, and whole house filtration units, comes with a manufacturer's warranty that covers defects in the equipment itself, such as a faulty valve, a defective membrane, or a control board that fails prematurely. The manufacturer sets the specific terms of that coverage, and it applies to the product rather than to how it was installed.

Separately, our workmanship guarantee covers the installation and setup work performed by our technicians. If a connection leaks or a system was programmed incorrectly, that falls under workmanship rather than a manufacturer defect. Sorting out which applies starts with identifying what actually failed, which is why a technician visit is needed before assuming either type of coverage applies.

How a warranty issue is handled

If a treatment system develops a problem after installation, call the shop first rather than reaching out to the manufacturer directly. Describe the symptoms and when they started, and have your invoice available, since the original installation details help determine the likely cause quickly. A technician will assess the system to confirm whether the issue points to equipment or installation.

Keeping the model and serial number from your invoice on hand speeds up any manufacturer related claim, since that information is typically required to process warranty requests directly with the manufacturer. Our team can walk through that process with you once the cause of the issue is confirmed.

Service history and the reported fault

Filter cartridges and treatment media need care as they are used. Reduced flow or a change in treated water can come from ordinary service needs, a control fault or an installation issue. Those possibilities should be checked before deciding what coverage applies. A technician can explain the difference when reviewing a reported problem, so expectations are clear from the start.

Iron Horse is family owned and based at 1917 E 5th St in Tempe. Call (480) 808-9990 with any warranty question related to a water treatment system, and have your invoice ready so the original installation can be located and reviewed.

Keep service dates with the original invoice. Note whether the concern is reduced flow, a visible leak or a change in water taste. Do not change the controls repeatedly while trying to guess the cause; the original settings and symptoms are useful information for the visit.