HVAC Warranties & Guarantees

Two Different Kinds of Coverage

When people ask about warranty coverage on HVAC work, they are usually asking about two separate things without realizing it. The manufacturer's warranty covers defects in the equipment itself, the compressor, coil, or board, and is handled by the equipment manufacturer according to their own terms. Our workmanship coverage is separate and covers the quality of the installation or repair we performed, meaning if something we did was not done correctly, we come back and make it right.

What This Means for a New Installation

When we install a new system, the equipment carries manufacturer coverage, and our installation work carries our own workmanship coverage on top of that. These are not the same thing and are not combined into one blanket guarantee, since the manufacturer is responsible for their product and we are responsible for our labor and installation quality. Keep any registration documents with your equipment paperwork. Ask about the steps that apply to the installed unit rather than assuming registration and coverage work the same way for every product.

What to Do If Something Comes Up Later

Keep your invoice along with the equipment's model and serial numbers somewhere easy to find, ideally with your other home paperwork. If a problem comes up down the road, call us first rather than trying to go directly to the manufacturer, since we can look at the invoice, confirm what was installed and when, and figure out whether the issue falls under manufacturer coverage, our workmanship coverage, or neither, before you spend time on the phone with someone who was not there for the job.

We stand behind our repairs the same way, with a satisfaction guarantee on the work performed. If a repair does not hold or the problem returns shortly after, call us first and describe the returning symptom. A similar symptom does not by itself show whether the original repair or a different component is involved. The specifics of coverage depend on the exact equipment and work performed, so the most reliable source of truth is always your invoice and a call to our shop rather than general assumptions about what should be covered.