Privacy Policy for Iron Horse Plumbing & Air, Inc.

Effective Date: 7/2/2025
Website: ironhorseair.com
Contact Email: service@ironhorseair.com
Phone: 480-808-9990
Business Address: 1917 E 5th Street, Tempe, AZ 85288

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1. Who We Are

Iron Horse Plumbing & Air, Inc. (“we,” “us,” or “our”) provides plumbing, HVAC, and related services in Arizona. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or staff.

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2. Information We Collect

• Personal Information: Name, address, phone number, email address

• Service Information: Details you provide for quotes, appointments, service, and customer support

• Technical Data: IP address, browser/device, cookies (for essential site operation)

• Payment Data: Payment information is processed securely by our third-party payment processor; we do not store your full credit card information

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3. How We Use Your Information

• To respond to your inquiries, provide quotes, schedule and complete services

• To send appointment confirmations, reminders, status updates, and billing information by SMS (text) and/or email

• To send occasional promotional offers or marketing communications by SMS and/or email, only with your express consent

• To operate and improve our website, comply with legal requirements, and ensure security

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4. SMS Text Messaging & Opt-In

Iron Horse Plumbing & Air, Inc. will collect verbal opt-ins from customers. Customers may opt in to receive SMS notifications (including billing, appointment reminders, dispatch updates, and job completion surveys) either in person at our location or during a phone call initiated by the customer.

Upon first registration, customers will be asked for their phone number and informed about receiving text messages. You will also be notified of:

• Possible message and data rates

• Variable message frequency

• Instructions to text HELP for support or STOP to unsubscribe

• Our policy that your number will not be shared with third parties for marketing or promotional purposes

You may opt out of marketing SMS at any time by replying STOP or by contacting us at service@ironhorseair.com. For support, reply HELP.

Consent to receive SMS messages is not a condition of purchase. Message & data rates may apply. Message frequency varies.
For more details, see our Terms & Conditions.

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5. Your Choices & Opt-Out

• Opt-Out of Marketing: You may opt out of marketing SMS or email messages at any time by following the “unsubscribe” or “STOP” instructions in the message or by contacting service@ironhorseair.com.

• Transactional Messages: Service-related communications (confirmations, reminders, etc.) are necessary for your service and are not considered marketing. To stop all communications, please contact us directly.

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6. How We Share Information

We do not sell your personal information. We may share your information only as necessary with:

• Payment processors for secure transactions

• Technicians and scheduling partners to fulfill your requests

• Legal or government authorities as required by law

• Marketing partners (for Iron Horse business only, and only with your consent)

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7. Data Security

We use industry-standard safeguards to protect your personal information. While no method is 100% secure, we take reasonable steps to prevent unauthorized access.

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8. Your Rights

• Request a copy, correction, or deletion of your information by contacting service@ironhorseair.com

• Opt out of marketing at any time as described above

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9. Children’s Privacy

We do not knowingly collect information from children under age 16. If you believe we have collected such information, contact us for removal.

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10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted here with a new effective date.

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11. Contact Us

For questions about this policy, your data, or to exercise your rights, contact us at:
service@ironhorseair.com
480-808-9990
1917 E 5th Street, Tempe, AZ 85288

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This Privacy Policy is effective as of 7/2/2025.