Privacy Policy

Effective Date: 12/22/2025

Website: ironhorseair.com

Business Name: Iron Horse Plumbing & Air, Inc. ("Iron Horse," "we," "us," or "our")

Email: service@ironhorseair.com

Phone: 480-808-9990

Address: 1917 E 5th Street, Tempe, AZ 85288

1) Scope and Overview

This Privacy Policy explains how Iron Horse Plumbing & Air, Inc. collects, uses, protects, and shares information when you visit our website, request an estimate or service, schedule an appointment, communicate with us by phone, email, or text message (SMS), or use any online forms, widgets, or chat features that may collect your contact information.

This policy is intended to support compliance for customer communications, including text messaging programs.

2) Information We Collect

We may collect the following categories of information.

A. Personal Information You Provide

Name, service address / billing address, phone number, and email address.

B. Service and Account Information

Appointment details, service requests, notes you provide, and communication history. Information needed to deliver services, provide customer support, and manage your account.

C. Payment Information

Payments are processed by third-party payment processors. We do not store full credit card numbers on our systems.

D. Website and Technical Information

IP address, browser type, device type, and limited usage data. Cookies and similar technologies used for essential site functionality (and, if enabled, analytics).

3) How We Collect Information

We collect information when you submit forms on our website (for example, contact forms, request service forms, and booking widgets), call us, email us, or communicate with our staff, schedule service, request support, or pay an invoice, or interact with our website via cookies and technical logs.

4) How We Use Your Information

We use your information for legitimate business purposes, including service delivery and operations, communications, security and legal, website functionality, and marketing (only if you separately consent).

Service Delivery and Operations

Provide quotes, schedule appointments, dispatch technicians, and complete requested services. Provide customer service and respond to inquiries. Send service-related communications such as appointment reminders, confirmations, dispatch updates, billing and account notifications, and follow-ups.

Communications

Communicate via phone, email, and SMS based on your interaction with us and your consent preferences.

Security and Legal

Protect our business and customers, prevent fraud and abuse, maintain records, and comply with legal obligations.

Website Functionality

Operate, maintain, and improve our website and user experience.

Marketing (Only If You Separately Consent)

If you provide express consent for marketing, we may send promotional offers by email and/or SMS. Marketing consent is optional and is not a condition of purchase.

5) SMS/Text Messaging Disclosures (10DLC/TCR)

This section is included to provide the disclosures commonly required for texting programs.

A. Program/Brand Name

Messages are sent by Iron Horse Plumbing & Air, Inc.

B. Types of Messages You Can Expect

If you opt in to receive texts from us, you may receive informational messages, which may include appointment confirmations and reminders, dispatch and status updates, billing and account notifications, service follow-ups and job completion surveys, and other service-related communications related to your request or account.

If you separately opt in to promotional messages, you may also receive promotions, discounts, and special offers.

C. Message Frequency

Message frequency varies depending on your service activity, appointments, and account needs.

D. Message and Data Rates

Message and data rates may apply.

E. How to Opt Out (STOP)

You can opt out of receiving text messages at any time by replying STOP. After you opt out, no further messages will be sent unless you choose to opt back in.

F. Customer Care / Help (HELP)

For help, reply HELP or contact us at service@ironhorseair.com or 480-808-9990.

G. Consent Not Required for Purchase

Your consent to receive SMS/text messages is not a condition of purchase or receiving services.

H. Mobile Number Data Protection (Required Statement)

Phone numbers and texting opt-in data will not be shared, sold, rented, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers who help us operate our business (for example, scheduling and dispatch software, payment processors, and communications platforms used to send messages). These service providers may only use the information to perform services on our behalf and are not permitted to use it for their own marketing or promotional purposes.

6) How We Share Information

We do not sell your personal information.

We may share information only as needed for legitimate business operations, including service providers and vendors who perform services for us (such as payment processing, communications tools, scheduling and dispatch platforms, and IT and security support), internal staff and technicians to fulfill your request and complete services, legal compliance when required by law, subpoena, court order, or governmental regulation, and business transfers (for example, merger, acquisition, financing, or sale of assets), where allowed by law.

Important: As stated above, phone numbers and texting opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.

7) Data Retention

We retain information only as long as reasonably necessary to provide services and support, maintain business records, comply with legal obligations, and resolve disputes and enforce agreements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) Your Choices and Rights

You may request access to, correction of, or deletion of certain personal information by emailing service@ironhorseair.com, opt out of marketing emails via the unsubscribe link in the email, opt out of text messages by replying STOP, or contact us with questions about your privacy choices or data.

10) Children's Privacy

We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.

11) Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

12) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact Iron Horse Plumbing & Air, Inc. at 1917 E 5th Street, Tempe, AZ 85288, service@ironhorseair.com, or 480-808-9990.