Terms & Conditions for Iron Horse Plumbing & Air, Inc.

Effective Date: 7/25/2025
Website: ironhorseair.com
Contact Email: service@ironhorseair.com
Phone: 480-808-9990
Business Address: 1917 E 5th Street, Tempe, AZ 85288

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These Terms & Conditions govern your use of the Iron Horse Plumbing & Air, Inc. website, services, communications, and customer interactions. By accessing our website, requesting service, scheduling an appointment, submitting a form, communicating with our team, or authorizing work, you agree to these Terms & Conditions.

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1. Acceptance of Terms

By accessing our website, booking services, requesting an estimate, submitting a contact form, communicating with Iron Horse Plumbing & Air, Inc., or authorizing our team to perform work, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use this website, submit service requests, or authorize services through Iron Horse Plumbing & Air, Inc.

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2. Service Area & Eligibility

Iron Horse Plumbing & Air, Inc. provides plumbing, HVAC, drain, sewer, water treatment, maintenance, repair, replacement, and related services as described on our website and as agreed to in writing with each customer.

Services are subject to technician availability, service location, scheduling capacity, parts availability, safety conditions, and other operational factors. We reserve the right to decline service where work cannot be performed safely, legally, or within our normal service capabilities.

You must be at least 18 years old to request, authorize, or purchase services from Iron Horse Plumbing & Air, Inc.

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3. Communications Consent

By providing your contact information to Iron Horse Plumbing & Air, Inc., including your phone number, email address, mailing address, or other contact details, you agree that we may contact you regarding your service request, appointment, estimate, invoice, account, membership, warranty, customer service matter, or other business-related communication.

Communications may be sent by phone call, email, text message, voicemail, or other reasonable methods of communication. These communications may include appointment confirmations, appointment reminders, dispatch updates, technician arrival notifications, billing notices, account notifications, service updates, follow-up messages, review requests, job completion surveys, urgent service notifications, and other service-related messages.

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4. Messaging Terms & Conditions

By providing your phone number and submitting a form, scheduling service, calling us, requesting an estimate, signing up for communications, or otherwise opting in, you agree to receive informational text messages from Iron Horse Plumbing & Air, Inc.

Message types may include appointment confirmations, appointment reminders, dispatch updates, technician arrival notifications, billing and account notifications, service updates, maintenance reminders, membership-related notifications, warranty-related communications, service follow-ups, job completion surveys, review requests, and other service-related communications.

Message frequency varies based on your service activity, appointment schedule, account activity, and communication preferences. Message and data rates may apply.

For help, reply HELP or contact Iron Horse Plumbing & Air, Inc. at service@ironhorseair.com or 480-808-9990.

You may opt out of receiving text messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE. After opting out, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive text messages from us unless you opt in again.

Consent to receive text messages is not a condition of purchase. You are not required to agree to receive text messages in order to purchase goods or services from Iron Horse Plumbing & Air, Inc.

Phone numbers and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

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5. Verbal, Written, and Online Opt-In

Iron Horse Plumbing & Air, Inc. may collect customer opt-ins through online forms, scheduling forms, written authorizations, phone calls initiated by the customer, in-person conversations, or other customer service interactions.

When customers provide their phone number and agree to receive messages, they are consenting to receive service-related informational communications from Iron Horse Plumbing & Air, Inc. Message frequency varies. Message and data rates may apply. Customers may reply HELP for help or STOP, CANCEL, or UNSUBSCRIBE to opt out at any time.

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6. Service Descriptions, Estimates, and Payment Obligations

All services performed by Iron Horse Plumbing & Air, Inc. will be as described and agreed upon in the written service agreement, proposal, estimate, invoice, work order, or other written authorization provided to you before work begins.

Any estimate provided is based on the information available at the time of inspection, consultation, or request. Estimates may be subject to adjustment if additional work is required, hidden conditions are discovered, customer-requested changes are made, parts or materials are unavailable, code requirements affect the work, or conditions change after the original estimate is provided.

You will be notified of material changes to the scope of work or price before additional work is performed, unless emergency conditions, safety concerns, or previously authorized terms allow the work to proceed.

By authorizing Iron Horse Plumbing & Air, Inc. to perform services, you acknowledge and agree that you have reviewed, understand, and accept the work, scope, pricing, and payment terms described in the applicable service agreement, invoice, estimate, or work order.

Payment in full is required by the payment due date stated on your invoice or agreement, unless otherwise agreed in writing.

 

7. Customer Responsibilities

You agree to provide accurate, complete, and current information when requesting service, submitting forms, scheduling appointments, or communicating with Iron Horse Plumbing & Air, Inc.

You are responsible for ensuring that an authorized adult is available at the service location when required. You are also responsible for providing safe and reasonable access to the property, equipment, plumbing systems, HVAC systems, electrical panels, water shutoffs, mechanical rooms, crawl spaces, roofs, attics, cleanouts, drains, fixtures, or other areas necessary to inspect or perform the requested work.

You agree not to misuse the website, submit false information, interfere with website operation, attempt unauthorized access to any system, or use our website or communications for unlawful purposes.

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8. Approval of Work and Service Completion

Once work has been completed, you are responsible for reviewing the completed service and notifying Iron Horse Plumbing & Air, Inc. promptly of any concerns.

Any disputes regarding the scope, pricing, quality, or completion of work must be communicated in writing to Iron Horse Plumbing & Air, Inc. within seven (7) days of service completion. Failure to notify us within this period may be deemed acceptance of the services as performed.

Nothing in this section limits any rights you may have under applicable Arizona law.

 

9. Payments, Refunds, and Collections

All payments for services are due as specified in your invoice, proposal, work order, membership agreement, service agreement, or other written authorization.

Payment is generally required upon completion of service unless otherwise agreed in writing.

If payment is not received when due, Iron Horse Plumbing & Air, Inc. reserves the right to charge interest at the maximum rate permitted by Arizona law and to pursue collection of unpaid balances. You agree that you may be responsible for reasonable collection costs, attorney’s fees, court costs, and other costs permitted by law.

Refunds are granted at the sole discretion of Iron Horse Plumbing & Air, Inc., unless otherwise required by applicable law or an applicable written agreement.

 

10. Memberships, Maintenance Plans, and Recurring Services

If you enroll in a maintenance plan, membership program, recurring service program, or similar offering, the specific benefits, pricing, renewal terms, cancellation terms, exclusions, and limitations will be governed by the applicable membership agreement or program terms provided at the time of enrollment.

Membership benefits may vary by plan and may include scheduled maintenance, priority scheduling, discounts, waived dispatch fees, inspections, or other benefits as described in the applicable plan.

Iron Horse Plumbing & Air, Inc. reserves the right to update, modify, discontinue, or replace membership offerings, provided that any material changes will be communicated in accordance with applicable law and the terms of the applicable agreement.

 

11. Warranties and Limitations

Any warranty provided by Iron Horse Plumbing & Air, Inc. will be limited to the specific warranty terms stated in the applicable invoice, proposal, work order, service agreement, manufacturer warranty, or written warranty documentation.

Manufacturer warranties may apply to certain parts, materials, equipment, fixtures, or systems. Manufacturer warranty coverage is determined by the manufacturer and may require registration, proper maintenance, proof of purchase, or compliance with manufacturer requirements.

Iron Horse Plumbing & Air, Inc. is not responsible for warranty denial caused by misuse, neglect, lack of maintenance, pre-existing conditions, improper operation, customer-supplied materials, third-party work, unauthorized repairs, acts of nature, utility issues, or other conditions outside of our control.

 

12. Website Content and Intellectual Property

All content on this website, including text, graphics, images, logos, service descriptions, videos, designs, branding, page layouts, and other materials, is owned by or licensed to Iron Horse Plumbing & Air, Inc. and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, or use website content for commercial purposes without prior written permission from Iron Horse Plumbing & Air, Inc.

 

13. Website Use and Availability

The Iron Horse Plumbing & Air, Inc. website is provided for general informational, scheduling, and customer service purposes. We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all website content will be free from errors, omissions, outdated information, or temporary interruptions.

We reserve the right to update, modify, remove, or replace website content at any time without prior notice.

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14. Liability & Disclaimers

The website and services are provided on an “as is” and “as available” basis, except as otherwise expressly stated in a written agreement.

Iron Horse Plumbing & Air, Inc. strives to provide professional, accurate, timely, and reliable services, but we cannot guarantee uninterrupted website operation, error-free website content, or specific service outcomes where conditions are affected by hidden defects, pre-existing damage, code requirements, customer actions, third-party work, supply chain issues, utility conditions, weather, or other circumstances outside of our control.

To the maximum extent permitted by law, Iron Horse Plumbing & Air, Inc.’s liability for direct damages related to services shall be limited to the amount paid by the customer for the specific services giving rise to the claim.

Nothing in these Terms & Conditions is intended to waive or limit rights that cannot be waived under applicable Arizona law.

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15. Emergency Services

Iron Horse Plumbing & Air, Inc. may offer emergency or after-hours services where available. Emergency service availability depends on technician availability, service area, safety conditions, dispatch capacity, and the nature of the requested work.

Emergency response times are estimates only and are not guaranteed. Additional fees may apply for emergency, after-hours, weekend, holiday, or priority services.

 

16. Third-Party Links, Tools, and Services

Our website may contain links to third-party websites, platforms, forms, scheduling tools, payment processors, review platforms, or other outside services. These third-party services are not controlled by Iron Horse Plumbing & Air, Inc.

We are not responsible for the content, privacy practices, terms, security, or operation of third-party websites or platforms. Your use of third-party services may be governed by their own terms and policies.

 

17. Privacy

Your use of our website and services is also governed by our Privacy Policy. The Privacy Policy explains how Iron Horse Plumbing & Air, Inc. collects, uses, protects, and shares information.

By using our website, submitting forms, scheduling services, or communicating with us, you acknowledge that you have reviewed our Privacy Policy.

 

18. Governing Law & Venue

These Terms & Conditions are governed by the laws of the State of Arizona.

Any disputes arising out of or relating to these Terms & Conditions, the website, communications, or services provided by Iron Horse Plumbing & Air, Inc. shall be resolved in the state or federal courts located in Arizona, unless otherwise required by applicable law.

 

19. Changes to Terms

Iron Horse Plumbing & Air, Inc. may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Your continued use of the website, submission of service requests, scheduling of appointments, or authorization of services after updates are posted constitutes acceptance of the revised Terms & Conditions.

 

20. Contact Information

For questions or concerns about these Terms & Conditions, please contact Iron Horse Plumbing & Air, Inc. at:

Iron Horse Plumbing & Air, Inc.
1917 E 5th Street
Tempe, AZ 85288

Email: service@ironhorseair.com
Phone: 480-808-9990

 

These Terms & Conditions are effective as of 7/25/2025.